1. In-person: 

If you live near a BonLook store, you can submit a warranty request in person by booking an appointment with an optician. 

Find the store closest to you and book an appointment by clicking here:

Book an appointment! 

2. By email: 

You can send your request via email to support@bonlook.com. 

Please include:

    - Your original order number

    - Photos of the defect: one close-up and another showing the entire glasses, preferably in natural light against a white background. Feel free to send as much pictures as you want.

    - One of our agents will forward your request to our opticians and respond to you within 24 to 48 business hours.