How to request a refund?


30-DAYS RETURN POLICY


FREE RETURNS FOR CANADIAN AND AMERICAN ORDERS OVER $80*


*Excluding Alaska, Hawaii & Puerto Rico


 


  • Log in to your BonLook account by clicking on the top right-hand tab called MY ACCOUNT.
  • If you are not logged in, you will have to enter your username and password.
  • Click on MY ORDERS, on the left-hand side of the page.
  • Click on DETAILS on the right side of the order you wish to return.
  • Scroll down and click on the option to ""CLICK HERE TO FILE A RETURN REQUEST"" and fill out the form.
  • Once all of the required fields are filled out, submit your request.
  • You will receive an email instructing you on how to proceed.


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