30-DAY RETURN POLICY

FREE RETURNS FOR CANADIAN & AMERICAN ORDERS OVER $80

*US (excluding Alaska, Hawaii & Puerto Rico)

IN-STORE:

Regularly-priced products: We accept returns on products that are in perfect condition in the 30 days following receipt of your order.

All orders made in-store may only be exchanged or refunded at a BonLook location.

Your refund will be issued to the original method of payment used.

We will not accept returns or exchanges once the 30-day grace period has elapsed.

If you wish to exchange your BonLook product, please visit us in-store, our expert teams will be able to help!

Merchandise purchased on sale (excluding recurring special offers and promotions such as our $20 off, 50% off your second pair and special “My Privileges” offers).

All items purchased on sale in-store will be considered a final sale.

No reimbursement or credit will be issued for items purchased on sale at a BonLook store.

BonLook is committed to offering a quality product adjusted to our customers' vision. Should you require adjustments to your frames or lenses, please visit us in store after booking an appointment at your desired location, as these will be performed by our in-store professional.

ONLINE:

Regularly-priced products: We accept returns on products that are in perfect condition in the 30 days following receipt of your order.

All orders purchased online can be exchanged or refunded at a BonLook location or via customer service.

Refunds will be issued to the original method of payment.

We will not accept returns or exchanges on our products after the 30-day grace period has elapsed.

If you wish to exchange your BonLook product, please contact our customer service team or visit us in store and our expert teams will be able to help you out.

Merchandise purchased on sale (excluding recurring special offers and promotions such as our $20 off sitewide, 50% off your second pair and special “My Privileges” offers): 

If you wish to exchange your order, a store credit equivalent to the value of your purchase will be issued within 30 days of the reception of your order. No refund will be issued on the original method of payment.

After 30 days : We will not accept any exchanges.

If you wish to exchange your BonLook product, please contact our customer service team or book an appointment in-store and our team will be able to help you out.

OTHER TERMS:

Please allow for 10 business days to process your request upon receiving your parcel.

We will contact you via email to confirm the receipt of your returned package and proceed with the refund.

If the cost of shipment was paid with the initial order, then this amount is non-refundable. The refund will be issued to the same method of payment used at the time of purchase. We cannot issue a refund to a different card or alternate method of payment.

If the merchandise was deemed a final sale at the time of purchase, then we will not, under any circumstance, be able to provide you with a refund. It will be clearly outlined at the time of purchase if a product is a final sale.

BonLook gift cards are non-refundable and cannot be transferred, exchanged, or resold and cannot be redeemed for cash. If you return merchandise purchased with a gift card, the refunded amount will be issued in the form of an e-gift card that will be sent to you by email. If a second payment method was used for the item you wish to return, the refunded amount will be credited to your second payment method (such as another credit card or a debit card).

We cannot repair glasses, replace lenses in other glasses frames, or accept glasses from our competitors.

Please note that we can process only one return/refund per order. If you request to return more items, BonLook will only cover the cost of the first return. Any additional return requested will be at your cost. Note that multiple items can be included in a singular return request.

BonLook reserves the right to refuse free shipping and/or returns to customers who abuse the free returns and refunds policy. Customers will be notified ahead of the shipment of their most recent purchase.

Only US and Canadian orders of $80 or more qualify for free shipping and are subject to our return policy. Customers with orders under $80 will be responsible for shipping cost coverage for both purchases and returns.

BonLook is not responsible for additional customs fees.