In the case of an emergency change to your order (such as the wrong frame being ordered or your address being wrong), we ask that you please contact our customer support department by virtual chat on our website or via phone at 1-877-755-6659 (Monday to Saturday : 9:00AM-7:00PM EST). For less urgent requests, we ask that you please reach out via e-mail at support@bonlook.com.

We will be happy to update your order as needed!